Combining Daisy Communications’ scale and resource with over two decades of experience, Daisy Patient Line has emerged as the powerhouse of dedicated healthcare phone services, which are ideally suited to the needs of a modern practice.
Our Daisy Patient Line solutions are developed on-site, made-to-measure and fit-for-purpose with input from our in-house GP Lead, enabling practices across the UK to improve productivity and deliver a smooth patient experience.
The packages we offer are designed to meet specific surgery needs so healthcare providers can continue to focus on prioritising excellent care, manage more and miss less appointments. Daisy Patient Line also provides self-service call features to allow patients to pursue what they need without outside assistance. This enables practices to meet the requirements being put on them as well as take advantage of the opportunities available from the NHS Recovery Plan.
Complete control over inbound & outbound communications
Integrate telephone & clinical information systems to speed up call handling
Log and record calls for better call management
Create virtual patient waiting rooms with automated front-of-queue call back
Patient Line not only brings future-proof connectivity and communications to surgery premises, it also has the robust capabilities to maximise efficiency and give patients an all-round better experience.
Benefits
Packages designed to meet specific surgery needs.
Self-service call features.
Trusted NHS provider.
Cloud-based, easy-to-use platform.
Virtual patient waiting room.
Automatic dialling feature calls through relevant contacts.
Daisy Patient Line provides strategic telecom solutions for healthcare practices across the UK. As budgets tighten and resources are stretched more than ever, any initiative that helps make processes more efficient and treatment more responsive is welcomed. With experience in the Healthcare Sector since 2001, we are ideally placed to cater to your specific surgery needs.
Our packages are designed to meet specific surgery needs and with self-service call features our products enable practices to meet the requirements being put on them as well as take advantage of the opportunities available from the NHS Recovery Plan. It’s because of this Daisy Communications has been recognised by the NHS as a trusted provider and is one of the suppliers added to the NHS England Better Purchasing Framework List for meeting the qualification criteria. We’re thrilled to have been recognised by the NHS for our role in enabling the digital age and being ready to support the implementation of the recovery plan, and we’re just as determined to keep the nation’s healthcare sector ahead of the technological shift.
Some of the features available with Patient Line are:
Contact Wizard
Achieve simplicity through Patient Line with an interactive tool that enables your practice to fully control your inbound and outbound communications. The Contact Wizard is a cloud-based, easy-to-use platform with a self-service feature set, making contact centre functionality available and affordable for GP Surgeries.
Add a virtual patient waiting room to your practice with signposting and surgery information, allowing callers to hold their position by requesting an automated front-of-queue call back that presents to the receptionist in turn.
An automatic dialling feature calls through relevant contacts so you can execute campaigns efficiently, streamlining flu season for you.
With intelligent call routing, you’re able to create VIP queues or prioritise patients with certain medical conditions or requirements.
You can also choose who your patients should speak to, whether it’s a specific member of the practice team or the receptionist who has been idle the longest.
Clinical Integration
Developed on-site and in partnership with our in-house GP Lead, our Patient Line integration solution brings your telephone system and clinical information systems together seamlessly.
The solution works with all major clinical systems: EmisWeb, SystmOne and Vision. Take advantage of efficient and time-saving features such as inbound contact recognition, patient record popping and new number capture and our outbound features include click-to-dial to get in touch fast.
Call Management
Track and control telephone usage easily and discover how your employees are using their time with Patient Line and get accurate statistics for the length and volume of calls made and make informed decisions about staffing and management as a result.
Calls are logged through an intuitive platform that enables you to target individual extensions, trunks, specific groups and entire departments for comprehensive management and reporting. Get real-time, customisable call analytics through wallboards that display your chosen metrics, so you can view and review call data whenever you need it. Our MIFID2-compliant call recording functionality gives valuable insight to both manage disputes and improve the quality of patient service provided. Recordings can be accessed quickly to ensure GDPR requirements can be complied with.
We pride ourselves on our suite of patient access solutions:
- Giving you complete control over your inbound and outbound communications.
- Integrating your telephone and clinical information systems to speed up call handling.
- Letting you log and record calls for better call management.
- Creating virtual patient waiting rooms with automated front-of-queue call back.
Patient Line provides bespoke solutions which complement the individual priorities of your surgery. As a result, you’ll be able to continue prioritising healthcare, manage more appointments (and miss less) and give patients an all-round better experience.
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